Order, Payment, Refund & Return Policy
This policy applies to orders placed with Kanha Gadgets And Mobiles, including regularly available products and products that are specially sourced, arranged, or procured based on customer requirements.
1. Order Confirmation
An order will be considered confirmed only after the required payment has been successfully received and the customer has confirmed the relevant order details.
Customers are responsible for carefully checking the product, quantity, specifications, contact details, and shipping information before confirming an order.
2. Payment Terms
Complete payment is required before dispatch.
No order will be dispatched until 100% of the applicable order amount has been successfully received.
For products that require special sourcing or arrangements, processing or sourcing may begin after the required payment has been received.
3. Cancellation & Refunds
A refund may be processed in the following circumstances:
The ordered product is unavailable and cannot be fulfilled.
Kanha Gadgets And Mobiles is unable to fulfil the order due to unforeseen circumstances.
Kanha Gadgets And Mobiles cancels the order before dispatch.
Another refund situation is specifically agreed upon by Kanha Gadgets.
Any applicable refund will be processed according to the circumstances of the order and the applicable payment terms.
4. No Refunds in Certain Situations
A refund may not be provided where:
The customer changes their mind after confirming the order.
The customer refuses to accept the shipment after dispatch.
Incorrect or incomplete information was provided by the customer.
An incorrect shipping address was provided by the customer.
The customer requests cancellation after the order has been processed, specially sourced, arranged, or dispatched.
The product has been specially sourced or procured specifically on the customer’s request.
5. Returns & Exchanges
Returns or exchanges may not be accepted for products that are specially sourced, arranged, customized, or procured specifically according to a customer’s request.
For regularly available products, returns or exchanges, where applicable, will be subject to the product-specific return/exchange terms communicated at the time of purchase.
6. Damaged, Missing, or Incorrect Product
If an order is received damaged, contains a missing item, or contains a product different from the approved order, the customer must report the issue within 24 hours of delivery.
An uninterrupted unboxing video is mandatory for such claims.
Unboxing Video Requirements
The customer must:
Start recording before opening the sealed package.
Clearly show the shipping label and unopened package.
Record the entire unboxing process without cuts, pauses, or edits.
Clearly show all packaging materials and the product received.
Continue recording until the product is completely visible.
7. Claim Eligibility
A claim may be considered only if:
A complete and uninterrupted unboxing video is provided.
The issue is reported within 24 hours of delivery.
The video clearly demonstrates the reported issue.
The product remains unused and in its original condition.
8. Claims That May Not Be Accepted
A claim may be rejected if:
No unboxing video is provided.
The video begins after the package has been opened.
The video contains cuts, edits, pauses, or interruptions.
The claim is reported more than 24 hours after delivery.
The product has been used, altered, modified, or damaged after delivery.
The available evidence does not adequately establish the reported issue.
9. Customer Responsibility
Customers are responsible for providing accurate order, contact, billing, and shipping information.
Kanha Gadgets And Mobiles will not be responsible for issues arising from incorrect or incomplete information provided by the customer.
10. Order Approval
Once an order has been confirmed by the customer, processing and fulfilment may begin.
For specially sourced or specially arranged products, cancellation may not be possible once sourcing or procurement has commenced.
Customers should carefully verify all details before confirming their order.
11. Contact Us
For any order, payment, refund, return, exchange, or claim-related queries:
Kanha Gadgets And Mobiles
📞 WhatsApp: 9422133837
📧 Email: gadgetskanha@gmail.com