Order Processing

Orders are processed after the required order details and complete payment have been successfully received.

Our general order process is as follows:

• The customer places and confirms the order.
• Complete payment must be received before the order is processed for dispatch.
• For products that require special sourcing or arrangement, processing will begin after payment and confirmation of the order.
• The order will be checked, packed, and prepared for dispatch.
• Once the order has been dispatched, shipment and tracking details will be shared with the customer.

Processing Time

Orders are generally processed and dispatched within 7 business days from the date the complete payment is successfully received.

Custom-Date Notes

Orders for notes with a specific/custom requested date may require additional time for sourcing and verification. Such orders may take up to 15 business days for processing and dispatch from the date the complete payment is successfully received.

As custom-date notes are specially sourced according to the customer’s requested date, processing time may vary depending on availability.

Processing may take longer during periods of high order volume, limited product availability, holidays, or due to other unforeseen circumstances. In case of a significant delay, the customer will be informed through WhatsApp, email, or phone.

Shipping Charges

• Shipping charges are applicable on orders and will be calculated and displayed at checkout.
• Shipping charges may vary depending on the delivery location, order weight, package size, and courier service.
• Any applicable shipping charges must be paid along with the order before processing and dispatch.
• Additional shipping or re-dispatch charges may apply in cases where a shipment needs to be sent again due to circumstances caused by the customer.

Delivery Time

After dispatch, delivery generally takes 3–7 business days, depending on the delivery location and courier service.

For custom-date notes, the up to 15 business days mentioned above applies to processing and dispatch only. The standard delivery period of 3–7 business days starts after dispatch.

Delivery time may vary due to:

• Courier service availability
• Remote or difficult-to-service locations
• Weather conditions
• Public holidays
• Operational or logistical delays
• Other circumstances beyond our control

Delivery timelines are estimates and are not guaranteed.

Shipping Locations

We currently ship to all serviceable locations within India.

International shipping is not available at this time.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive:

• Shipment confirmation via WhatsApp and/or email
• Courier tracking number
• Tracking link, where available

Tracking information generally becomes active within 24 hours after dispatch.

Delivery Attempts

Customers are responsible for providing accurate and complete shipping information, including their name, address, PIN code, and contact number.

If a shipment is returned due to:

• Incorrect or incomplete address
• Incorrect contact details
• Customer being unavailable after delivery attempts
• Refusal to accept delivery
• Any other issue caused by incorrect information provided by the customer

Any additional shipping or re-dispatch charges may be borne by the customer.

Damaged, Missing, or Incorrect Deliveries

If you receive a damaged package, damaged product, missing item, or incorrect product:

• Report the issue within 24 hours of delivery.
• An uninterrupted unboxing video is mandatory for damage, missing-item, or incorrect-product claims.
• The video must clearly show the sealed package, shipping label, complete unboxing process, packaging materials, and product received.
• Claims without the required evidence may not be accepted.

Please refer to our Refund & Return Policy for complete details regarding damaged, missing, incorrect, return, exchange, and refund claims.

Shipping Partners

Orders may be shipped through trusted logistics partners, including:

• India Post
• Shiprocket partner couriers
• Other reputed courier services based on availability and delivery location

The shipping partner may vary depending on serviceability, availability, delivery location, and operational requirements.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Kanha Gadgets And Mobiles

Email: gadgetskanha@gmail.com

WhatsApp: +91 94221 33837